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Trust & Safety Coordinator

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Here at badi we are on a mission to create a product that people love! We use new technologies, amazing UX/UI, Data and AI to reshape the real estate market worldwide!

We are looking for a talented Trust and Safety Coordinator to join our Customer Experience team. The ideal candidate has a deep understanding of online fraud and can apply direct experience to ensure our platform operates with the highest level of safety for our users.

Responsibilities:

  • Coordinate a group of motivated fraud analysts and content moderators and their performance through team meetings, one-on-ones, training, coaching and hiring
  • Support the team to develop and implement effective fraud detection and prevention strategies 
  • Take appropriate actions to ensure close monitoring of fraud, avoid fraud losses and ensure follow-up actions to mitigate future losses
  • Managing urgent and complex fraud investigations, overseeing cases that could endanger to Badi’s brand
  • Work cross-functionally with global peers and external partners to improve users’ experience and safety
  • Propose solutions to minimise the risk of fraud globally
  • Perform chargebacks' management and reduce money loss from Badi

Requirements:

  • Fluent in Spanish and English, other language is a plus
  • Previous experience of payments and/or fraud prevention is a must
  • Excellent problem solving, critical thinking and customer service skills
  • Ability to organise and work independently with rapidly changing priorities in a fast-paced environment
  • Ability to multitask, learn and adapt to new technologies
  • Capacity and initiative to suggest improvements and bring proposals to improve processes and tools
  • Ability to remain calm in time sensitive situations, able to prioritise and respond to user and cross-functional team needs.
  • Flexibility with the schedule, ability to work in different shifts (including weekends)

What we offer

  • Competitive salary.
  • Free gym-for-less membership.
  • Fresh fruit and coffee.
  • Cozy offices in a fantastic location of sunny Barcelona with views of all the city and the Mediterranean.
  • We give you the freedom to push the boundaries of your role
  • 23 days of paid holiday and 15 days for remote work
  • Flexible working hours and special attention to work-life balance
  • Join a diverse bunch from over 20 different nationalities, different backgrounds, ages and family statuses  in a strongly collaborative environment
  • Language courses (English/Spanish).

*Applications must be submitted in English!

Or, know someone who would be a perfect fit? Let them know!

Why you'll love working here!

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  • Language classes & training

    We make sure you can grow professionally

  • Flexible schedule

    We value freedom, manage your own schedule

  • Work from home

    Some days, you just want to work from home. And that’s completely okay!

  • Half-day Fridays

    Jump into an early weekend every week, all year round!

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