Junior Customer Success Specialist đź“ž

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Here at badi we are on a mission to create a product that people love! We use new technologies, amazing UX/UI, Data and AI to reshape the real estate market worldwide!

Here at Badi our users are our main focus, that is why we are looking for a rockstar to help them to get the best knowledge of our platform!

We are looking for an enthusiastic Junior Customer Success Specialist to deliver first-class service to our users. Our CX team is focused on building  strong relationships with our users community by providing tailored support to create delighted customers! Are you an energetic, hands-on, people person with great communication and interpersonal skills? Then this may be your job!


Tasks

  • Define, analyse and follow up all metrics related to bookings 
  • Help increase the number of bookings in the platform by direct calls with customers
  • Provide education to our users about bookings by phone
  • Detect areas of improvement in product 
  • Supporting the Customer Experience team when needed

Requirements

  • High level of English and Spanish, other language is a plus!
  • Good knowledge of Microsoft Office
  • Strong attention to detail
  • Proactive and organised, with a can-do attitude
  • Responsible, motivated and committed

What we offer

  • Free gym-for-less membership.
  • Fresh fruit and coffee.
  • Cozy offices in a fantastic location of sunny Barcelona with views of all the city and the Mediterranean.
  • We give you the freedom to push the boundaries of your role
  • Join a diverse bunch from over 20 different nationalities, different backgrounds, ages and family statuses  in a strongly collaborative environment
  • Language courses (English/Spanish).

*Applications must be submitted in English!

Or, know someone who would be a perfect fit? Let them know!

Why work here?


Meaningful mission, clear vision and goals. 

  • We understand badi’s mission, our vision and the objectives we have as a company

Inspiring talent, admirable team spirit.

  • We fell proud to work with the people we have around us. We admire each other's talent and feel inspired by each other’s passion.

Empowerment to take ownership

  • We trust our managers and leaders and feel we are trusted to take ownership of our own as well as new projects.

Autonomy

  • We feel and appreciate our strong sense of autonomy. We feel we have the freedom to make decisions and to choose how to approach our daily work and tasks.

Real and inspiring challenges to tackle

  • We feel inspired by the challenges we have ahead, we feel it will be exciting and rewarding to tackle them.
  • Sense of individual contribution

Collaborative and peer supportive environment.

  • We feel we can rely on each other and on times of stressful deliveries we go beyond our roles to help each other.

Space to learn and grow

  • We feel we have the space to experiment and implement new ideas which give us a real opportunity to grow


 

 

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