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Junior Customer Success Specialist 📞

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Here at badi we are on a mission to create a product that people love! We use new technologies, amazing UX/UI, Data and AI to reshape the real estate market worldwide!

Here at Badi our users are our main focus, that is why we are looking for a rockstar to help them to get the best knowledge of our platform!

We are looking for an enthusiastic Junior Customer Success Specialist to deliver first-class service to our users. Our CX team is focused on building  strong relationships with our users community by providing tailored support to create delighted customers! Are you an energetic, hands-on, people person with great communication and interpersonal skills? Then this may be your job!


Tasks

  • Define, analyse and follow up all metrics related to bookings 
  • Help increase the number of bookings in the platform by direct calls with customers
  • Provide education to our users about bookings by phone
  • Detect areas of improvement in product 
  • Supporting the Customer Experience team when needed

Requirements

  • High level of English and Spanish, other language is a plus!
  • Good knowledge of Microsoft Office
  • Strong attention to detail
  • Proactive and organised, with a can-do attitude
  • Responsible, motivated and committed

What we offer

  • Free gym-for-less membership.
  • Fresh fruit and coffee.
  • Cozy offices in a fantastic location of sunny Barcelona with views of all the city and the Mediterranean.
  • We give you the freedom to push the boundaries of your role
  • Join a diverse bunch from over 20 different nationalities, different backgrounds, ages and family statuses  in a strongly collaborative environment
  • Language courses (English/Spanish).

*Applications must be submitted in English!

Or, know someone who would be a perfect fit? Let them know!

Why you'll love working here!

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  • Language classes & training

    We make sure you can grow professionally

  • Flexible schedule

    We value freedom, manage your own schedule

  • Work from home

    Some days, you just want to work from home. And that’s completely okay!

  • Half-day Fridays

    Jump into an early weekend every week, all year round!

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